Caseworker to Marsha de Cordova MP

Job Description

Working for: Marsha de Cordova MP

Location: Battersea Constituency Office, London

Salary: £27,000 – £35,000 depending on experience

Contract: Permanent, full-time, 37.5 hours per week. Flexible and part-time arrangements considered for the right candidate.

Marsha de Cordova, Member of Parliament for Battersea, is looking for an experienced Caseworker to join her busy constituency team. Caseworkers play an important role in supporting constituents with a wide range of issues. You will help ensure that people who contact the office feel listened to, supported, and informed.

Previous experience of constituency casework or working in an MP's office is preferred, though not essential. What matters most is that you are organised, empathetic, a strong communicator, and able to manage a varied and sometimes demanding caseload with professionalism and care.

What you'll be doing

• Managing a high volume of casework, including complex and sensitive cases, across housing, immigration, social security and other areas
• Responding to constituents by phone, email, social media and in person, including at surgeries
• Logging cases, tracking progress and making sure agreed actions are followed through
• Drafting clear, professional responses on behalf of the MP
• Liaising with government departments, local authorities, the council and voluntary organisations to progress and resolve cases
• Maintaining accurate, confidential records in line with data protection requirements
• Attending constituency meetings and supporting general office administration
• Occasionally working outside normal hours or travelling for work

About you

You'll need:

• Strong written and verbal communication, and a professional telephone manner
• The ability to plan, organise and prioritise a varied workload independently
• Experience in a public-facing or casework role
• Empathy and discretion when working with people in difficult circumstances
• The ability to work both on your own initiative and as part of a small team

It would be an advantage if you have:

• Previous experience of casework in a parliamentary or advice setting
• Working knowledge of housing, immigration or social security
• Familiarity with the issues affecting constituents in Battersea and the wider borough

Benefits

• Salary within the £27,000–£35,000 range, in line with IPSA pay scales
• Generous employer pension contribution
• Employee Assistance Programme
• Flexible working considered, including part-time and adjusted hours

Security vetting

Upon appointment, you will be required to apply for security clearance through the Security Vetting and Pass Office. Applicants must have been resident in the United Kingdom for a minimum of three out of the last five years. Applications from candidates who do not meet this requirement cannot be considered, in accordance with Parliament's security and vetting policy.

Key dates

• Closing date: 31st May at 5:00pm
• Interviews: To be arranged for early/mid June
• Start date: As soon as possible thereafter

How to apply

Please submit a single document combining your CV and a cover letter. Your cover letter should briefly outline your relevant experience and what draws you to this role.

Apply online at recruitment.hivesupport.co.uk.

For more information about Marsha, visit https://marshadecordova.laboursites.org/ 

For initial enquiries about the role, please contact info@hivesupport.co.uk.

Please let us know if you need any reasonable adjustments to support you through the recruitment process.