Council Tax Billing Officer

3 Month Contract With A Local Authority

To administer Council Tax billing accurately and efficiently in line with current legislation, ensuring the effective collection of Council Tax. The role also provides high-quality customer service to residents and stakeholders through telephone, written, and electronic communication channels.

Key Responsibilities

• Administer Council Tax billing processes accurately and in accordance with legislation and council procedures.
  
• Maintain up-to-date knowledge of Council Tax legislation, case law, discounts, exemptions, and Local Council Tax Reduction schemes.
  
• Provide professional advice and support to customers via telephone, written correspondence, face-to-face, and electronic channels.
  
• Process applications, reviews, discounts, exemptions, disregards, and payment arrangements, ensuring compliance with Direct Debit regulations.
  
• Prioritise and manage workloads effectively to meet service targets, deadlines, and customer needs.
  
• Work collaboratively within the Revenues team to improve customer experience and service delivery.
  
• Liaise with internal departments and external agencies where required.
  
• Demonstrate awareness and understanding of equality, diversity, and customer welfare needs.
  
• Undertake any other duties reasonably required within the scope of the role.
  

Requirements

• GCSEs (or equivalent) in English and Maths, Grade C/Level 4 or above, or proven literacy and numeracy skills.
  
• Strong communication and customer service skills.
  
• Good IT skills including Microsoft Office applications.
  
• Ability to understand and apply complex legislation.
  
• Ability to prioritise workloads and meet deadlines accurately.
  
• Strong organisational and time management skills.
  
• Ability to work independently and as part of a team.
  
• Awareness of equality, diversity, and customer welfare considerations.
  
• Experience working within a Revenues or Council Tax environment.
  
• Experience processing Council Tax accounts.
  
• Knowledge of Capita or Northgate Revenues and Benefits systems.
  
• Evidence of Continuing Professional Development (CPD).
  

Additional Information

• Working Hours: 37 per week
  
• Payment: Bi-weekly pay
  
• Work Type: Fully Remote, Have to be in office first day to collect IT equipment